Strano problema, aiutatemi per favore

[Trinity_matrixgirl]

Salve a tutti, ho già cercato nei topic precedenti, ho trovato informazioni utili, ma chiederei comunque gentilmente se qualcuno può controllare il mio log.

I problemi che ho riscontrato:

Sistema operativo: Win XP Professional
non riesco più a fare una ricerca all'interno del pc. Start>cerca>file o cartelle ecc... non funziona
Non riesco più a stampare e-mail da outlook express, non riesco ad accedere al ripristino della configurazione precedente e nemmeno al pannello per l'installazione delle applicazioni.
Inoltre nel task manager ho il processo lssas.exe

Logfile of HijackThis v1.99.1
Scan saved at 16.12.54, on 21/03/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programmi\Alwil Software\Avast4\aswUpdSv.exe
C:\Programmi\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\srvany.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\resetservice.exe
C:\Programmi\Alwil Software\Avast4\ashMaiSv.exe
C:\Programmi\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\IPM\Adsl\DataWay\dslstat.exe
C:\Programmi\Messenger Plus! 3\MsgPlus.exe
C:\Programmi\iTunes\iTunesHelper.exe
C:\Programmi\QuickTime\qttask.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Programmi\iPod\bin\iPodService.exe
C:\Programmi\Outlook Express\msimn.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\system\mstsc.exe
C:\Programmi\Microsoft Office\Office\1040\msoffice.exe
C:\Programmi\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\System32\dllhost.exe
C:\Documents and Settings\UTENTE\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.it/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.it/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Programmi\IPM\Adsl\DataWay\dslstat.exe icon
O4 - HKLM\..\Run: [IST Service] C:\Programmi\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Programmi\Messenger Plus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programmi\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmi\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Programmi\Messenger Plus! 3\MsgPlus.exe" /WinStart
O4 - Startup: Barra degli strumenti Microsoft Office.lnk = ?
O8 - Extra context menu item: Web Savings - file://C:\Programmi\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/ms ... b31267.cab
O16 - DPF: {10F76067-C352-473B-94C9-5EE691429C48} (VBRunTimeInstaller.Bait) - http://agentsetup.paginebianche.virgili ... taller.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid= ... lcid=0x409
O16 - DPF: {1EDF25DE-DFB2-40CA-AA83-30AE7DA8C203} (FileSharingCtrl Class) - http://appdirectory.messenger.msn.com/A ... ngctrl.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/ ... acscom.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/SSC/Shared ... vSniff.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by103fd.bay103.hotmail.msn.com/r ... nPUpld.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - http://agentsetup.paginebianche.virgili ... msxml4.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... Client.cab
O16 - DPF: {8EC18CE2-D7B4-11D2-88C8-006008A717FD} (NCSView Class) - http://ww3.atlanteitaliano.it/ecwplugins/ncs.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMe ... loader.cab
O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/a ... _en_dl.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZI ... b32846.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O16 - DPF: {ED5D2306-0FF4-11D2-B37C-0000C000D50D} (HighWay Imaging Control) - http://www.ausl.ra.it/aur4/code/iwfull.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-l ... cfscan.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/se ... loader.cab
O16 - DPF: {FA6B2C55-F067-4895-A0D0-536168798883} - http://agentsetup.paginebianche.virgili ... nstall.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{982FE3D7-2C5C-491D-A58C-9203E9FFCF96}: NameServer = 85.37.17.47 85.38.28.82
O17 - HKLM\System\CCS\Services\Tcpip\..\{EF263CE9-2611-4254-BAA2-FEB7EFA22C88}: NameServer = 151.99.125.2,151.99.125.3
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: reset5 - C:\WINDOWS\SYSTEM32\reset5.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Programmi\File comuni\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Programmi\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Programmi\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Programmi\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Programmi\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programmi\File comuni\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Programmi\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Programmi\File comuni\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: mstsc - Unknown owner - C:\WINDOWS\system\mstsc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Reset 5 - Unknown owner - C:\WINDOWS\system32\srvany.exe


Se mi aiuterete vi sarò grata in eternoooo!!
Tengo a sottolineare che gli antivirus, i tool e altri programmini non mi hanno rilevato nulla. Ho provato di tutto, prima di disturbarvi!

Scusate ma sono proprio disperata.

Grazie

[Luke57]

Ciao, scarica questo tool ed eseguilo ( sembrerebbe un'infezione da istbar)
http://www.symantec.com/avcenter/venc/d ... stbar.html

[fabrizius]

Ciao,
dopo aver seguito il consiglio di Luke,
ti consiglio di fare un windows update,installare il sp2 e installare un firewall,altrimenti sarai sempre visitato da ospiti sgraditi

Poi con hijackthis fixa queste voci:
O4 - HKLM\..\Run: [IST Service] C:\Programmi\ISTsvc\istsvc.exe
O8 - Extra context menu item: Web Savings - file://C:\Programmi\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.ht m--->>Adware.TopMoxie
Per questi activex regolati tu se tenerli o meno
O16 - DPF: {10F76067-C352-473B-94C9-5EE691429C48} (VBRunTimeInstaller.Bait) - http://agentsetup.paginebianche.virgili ... taller.CAB
O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/a ... _en_dl.cab
O16 - DPF: {ED5D2306-0FF4-11D2-B37C-0000C000D50D} (HighWay Imaging Control) - http://www.ausl.ra.it/aur4/code/iwfull.cab
O16 - DPF: {FA6B2C55-F067-4895-A0D0-536168798883} - http://agentsetup.paginebianche.virgili ... nstall.cab

Poi recati nel pannello di controllo-->>installazioni applicazioni e disinstalla tutto quello non installato da te,compreso tutto quello che possa riportare a WebSavingsfromEbates , ISTsvc (se ci sono)
Assicurati di avere accesso a cartelle e file nascosti
(Pannello di controllo---> Opzioni Cartella ---> Visualizzazione--->metti la spunta su"visualizza file e cartelle nascoste"--->disattiva nascondi file e cartelle di sistema)

Cerca ed elimina (se presenti)
C:\Programmi\ISTsvc\istsvc.exe
C:\Programmi\WebSavingsfromEbates\System\Temp

Vedo che hai anche MSG+,sei sicuro di non aver accettato gli sponsor alla sua installazione?

Dai una ripulita generale:
Fai tasto destro sull'icona IE,--->>proprietà--->>nel Tab Generale,clicca su elimina Cookie e conferma OK,poi clicca su elimina file,metti la spunta a (elimina tutto il contenuto non in linea) e conferma OK
Vai in:C:\Documents and Settings\fausto\Impostazioni locali\Temporary Internet Files,e svuota tutto il contenuto della cartella,fai la stessa cosa anche con la cartella temp...
Puoi anche farti aiutare da Ccleaner per eliminare i files inutili,temp etc
PS:prima di usarlo vai in opzioni--->avanzate e togli la spunta da:(elimina file solo se piu vecchi di 48 ore)

[Trinity_matrixgirl]

No, non mi ha rilevato nulla.
Sentite un'altra cosa.
Cos'è kernel32.dll?? Perchè mi ha riscontrato un virus, ma non so dire quale anche perchè adesso non lo segnala più e l'ha spostato nel cestino (di Avast!)

Grazia ancora

[Trinity_matrixgirl]

Si si, di messenger plus, sono sicura di non aver accettato la versione con sponsor. Cmq ora provo l'ultimo consiglio. Poi vi faccio sapere.

Grazie gentilissimi

[robby17]

* HijackThis v1.99.1 *
Written by Merijn - merijn@spywareinfo.com
http://www.merijn.org/files/hijackthis.zip
http://www.merijn.org/index.html

See bottom for version history.

The different sections of hijacking possibilities have been separated into the following groups.
You can get more detailed information about an item by selecting it from the list of found items OR highlighting the relevant line below, and clicking 'Info on selected item'.

R - Registry, StartPage/SearchPage changes
R0 - Changed registry value
R1 - Created registry value
R2 - Created registry key
R3 - Created extra registry value where only one should be
F - IniFiles, autoloading entries
F0 - Changed inifile value
F1 - Created inifile value
F2 - Changed inifile value, mapped to Registry
F3 - Created inifile value, mapped to Registry
N - Netscape/Mozilla StartPage/SearchPage changes
N1 - Change in prefs.js of Netscape 4.x
N2 - Change in prefs.js of Netscape 6
N3 - Change in prefs.js of Netscape 7
N4 - Change in prefs.js of Mozilla
O - Other, several sections which represent:
O1 - Hijack of auto.search.msn.com with Hosts file
O2 - Enumeration of existing MSIE BHO's
O3 - Enumeration of existing MSIE toolbars
O4 - Enumeration of suspicious autoloading Registry entries
O5 - Blocking of loading Internet Options in Control Panel
O6 - Disabling of 'Internet Options' Main tab with Policies
O7 - Disabling of Regedit with Policies
O8 - Extra MSIE context menu items
O9 - Extra 'Tools' menuitems and buttons
O10 - Breaking of Internet access by New.Net or WebHancer
O11 - Extra options in MSIE 'Advanced' settings tab
O12 - MSIE plugins for file extensions or MIME types
O13 - Hijack of default URL prefixes
O14 - Changing of IERESET.INF
O15 - Trusted Zone Autoadd
O16 - Download Program Files item
O17 - Domain hijack
O18 - Enumeration of existing protocols and filters
O19 - User stylesheet hijack
O20 - AppInit_DLLs autorun Registry value, Winlogon Notify Registry keys
O21 - ShellServiceObjectDelayLoad (SSODL) autorun Registry key
O22 - SharedTaskScheduler autorun Registry key
O23 - Enumeration of NT Services

Command-line parameters:
* /autolog - Automatically scan the system, save a logfile and open it
* /ihatewhitelists - ignore all internal whitelists
* /uninstall - remove all HijackThis Registry entries, backups and quit

* Version history *

[v1.99.1]
* Added Winlogon Notify keys to O20 listing
* Fixed crashing bug on certain Win2000 and WinXP systems at O23 listing
* Fixed lots and lots of 'unexpected error' bugs
* Fixed lots of inproper functioning bugs (i.e. stuff that didn't work)
* Added 'Delete NT Service' function in Misc Tools section
* Added ProtocolDefaults to O15 listing
* Fixed MD5 hashing not working
* Fixed 'ISTSVC' autorun entries with garbage data not being fixed
* Fixed HijackThis uninstall entry not being updated/created on new versions
* Added Uninstall Manager in Misc Tools to manage 'Add/Remove Software' list
* Added option to scan the system at startup, then show results or quit if nothing found
[v1.99]
* Added O23 (NT Services) in light of newer trojans
* Integrated ADS Spy into Misc Tools section
* Added 'Action taken' to info in 'More info on this item'
[v1.98]
* Definitive support for Japanese/Chinese/Korean systems
* Added O20 (AppInit_DLLs) in light of newer trojans
* Added O21 (ShellServiceObjectDelayLoad, SSODL) in light of newer trojans
* Added O22 (SharedTaskScheduler) in light of newer trojans
* Backups of fixed items are now saved in separate folder
* HijackThis now checks if it was started from a temp folder
* Added a small process manager (Misc Tools section)
[v1.96]
* Lots of bugfixes and small enhancements! Among others:
* Fix for Japanese IE toolbars
* Fix for searchwww.com fake CLSID trick in IE toolbars and BHO's
* Attributes on Hosts file will now be restored when scanning/fixing/restoring it.
* Added several files to the LSP whitelist
* Fixed some issues with incorrectly re-encrypting data, making R0/R1 go undetected until a restart
* All sites in the Trusted Zone are now shown, with the exception of those on the nonstandard but safe domain list
[v1.95]
* Added a new regval to check for from Whazit hijack (Start Page_bak).
* Excluded IE logo change tweak from toolbar detection (BrandBitmap and SmBrandBitmap).
* New in logfile: Running processes at time of scan.
* Checkmarks for running StartupList with /full and /complete in HijackThis UI.
* New O19 method to check for Datanotary hijack of user stylesheet.
* Google.com IP added to whitelist for Hosts file check.
[v1.94]
* Fixed a bug in the Check for Updates function that could cause corrupt downloads on certain systems.
* Fixed a bug in enumeration of toolbars (Lop toolbars are now listed!).
* Added imon.dll, drwhook.dll and wspirda.dll to LSP safelist.
* Fixed a bug where DPF could not be deleted.
* Fixed a stupid bug in enumeration of autostarting shortcuts.
* Fixed info on Netscape 6/7 and Mozilla saying '%shitbrowser%' (oops).
* Fixed bug where logfile would not auto-open on systems that don't have .log filetype registered.
* Added support for backing up F0 and F1 items (d'oh!).
[v1.93]
* Added mclsp.dll (McAfee), WPS.DLL (Sygate Firewall), zklspr.dll (Zero Knowledge) and mxavlsp.dll (OnTrack) to LSP safelist.
* Fixed a bug in LSP routine for Win95.
* Made taborder nicer.
* Fixed a bug in backup/restore of IE plugins.
* Added UltimateSearch hijack in O17 method (I think).
* Fixed a bug with detecting/removing BHO's disabled by BHODemon.
* Also fixed a bug in StartupList (now version 1.52.1).
[v1.92]
* Fixed two stupid bugs in backup restore function.
* Added DiamondCS file to LSP files safelist.
* Added a few more items to the protocol safelist.
* Log is now opened immediately after saving.
* Removed rd.yahoo.com from NSBSD list (spammers are starting to use this, no doubt spyware authors will follow).
* Updated integrated StartupList to v1.52.
* In light of SpywareNuker/BPS Spyware Remover, any strings relevant to reverse-engineers are now encrypted.
* Rudimentary proxy support for the Check for Updates function.
[v1.91]
* Added rd.yahoo.com to the Nonstandard But Safe Domains list.
* Added 8 new protocols to the protocol check safelist, as well as showing the file that handles the protocol in the log (O18).
* Added listing of programs/links in Startup folders (O4).
* Fixed 'Check for Update' not detecting new versions.
[v1.9]
* Added check for Lop.com 'Domain' hijack (O17).
* Bugfix in URLSearchHook (R3) fix.
* Improved O1 (Hosts file) check.
* Rewrote code to delete BHO's, fixing a really nasty bug with orphaned BHO keys.
* Added AutoConfigURL and proxyserver checks (R1).
* IE Extensions (Button/Tools menuitem) in HKEY_CURRENT_USER are now also detected.
* Added check for extra protocols (O18).
[v1.81]
* Added 'ignore non-standard but safe domains' option.
* Improved Winsock LSP hijackers detection.
* Integrated StartupList updated to v1.4.
[v1.8]
* Fixed a few bugs.
* Adds detecting of free.aol.com in Trusted Zone.
* Adds checking of URLSearchHooks key, which should have only one value.
* Adds listing/deleting of Download Program Files.
* Integrated StartupList into the new 'Misc Tools' section of the Config screen!
[v1.71]
* Improves detecting of O6.
* Some internal changes/improvements.
[v1.7]
* Adds backup function! Yay!
* Added check for default URL prefix
* Added check for changing of IERESET.INF
* Added check for changing of Netscape/Mozilla homepage and default search engine.
[v1.61]
* Fixes Runtime Error when Hosts file is empty.
[v1.6]
* Added enumerating of MSIE plugins
* Added check for extra options in 'Advanced' tab of 'Internet Options'.
[v1.5]
* Adds 'Uninstall & Exit' and 'Check for update online' functions.
* Expands enumeration of autoloading Registry entries (now also scans for .vbs, .js, .dll, rundll32 and service)
[v1.4]
* Adds repairing of broken Internet access (aka Winsock or LSP fix) by New.Net/WebHancer
* A few bugfixes/enhancements
[v1.3]
* Adds detecting of extra MSIE context menu items
* Added detecting of extra 'Tools' menu items and extra buttons
* Added 'Confirm deleting/ignoring items' checkbox
[v1.2]
* Adds 'Ignorelist' and 'Info' functions
[v1.1]
* Supports BHO's, some default URL changes
[v1.0]
* Original release

A good thing to do after version updates is clear your Ignore list and re-add them, as the format of detected items sometimes changes.

[robby17]

cosa significa nella barra applicazioni messaggio" avviso compatibilità":clicco non si apre nulla,tasto dx chiudi ,ok.Ho mandato un log,nel messaggio precedente,forse è errato?Grazie.

[Luke57]

cosa significa nella barra applicazioni messaggio" avviso compatibilità":clicco non si apre nulla,tasto dx chiudi ,ok.Ho mandato un log,nel messaggio precedente,forse è errato?Grazie.

Ciao, puoi togliere il forse
Apri hijackthis, clicchi "do a system scan and save a log file", attendi che si apra un file di testo, selezioni tutto il contenuto del file medesimo, lo copi e lo incolli in un nuovo post.

[Luke57]

Ciao, intervengo ancora per dire che primi scarichi il programma ( è un file .zip), lo scompatti vale a dire estrai l'eseguibile (.exe) che metti in una cartella del disco fisso appositamente creata, tipo C\HJT, a quel punto clicchi sul file .exe medesimo e riprendi le istruzioni del precedente post.

[robby17]

si si lo so,io ho cliccato nella parte dx del programma,ho visto che usciva uno strano log,ho provato ad inviarlo.Tutto qua,so che non va bene quello..ciao..