problema caricamento video e pagine internet, virus?

[jess92]

ciao a tutti, da due settimane ho un problema: le pagine internet a volte non caricano o ci mettono molto tempo, non riesco a vedere i video, neanche brevi filmati di youtube poichè o si bloccano o a volte diventano verdi; ho problemi anche per scaricare i file dalle email. ho provato sia chrome (quello che preferisco ed uso di solito), sia firefox che explorer. ho avast, che dice non ci sono virus ,ho provato a scaricare ed installare un altro antivirus ma non ci sono riuscita, la procedura finisce sempre in errore.
il mio computer è un hp pavilion,windows 64 bit, 4 gb RAM, processore AMD E1-1500 APU with radeon (tm) HD graphics 1.48 GHz, scheda video AMD radeon HD 7310 graphics, windows 8.1

ho già provato a mettere in pratica i consigli che erano stati dati in un topic simile: scandisk, pulizia del registro e dei file temporanei, deframmentazione, eseguito una scansione con l'antivirus e scaricato registry mechanic in versione prova....non so più che fare.....qualcuno sarebbe così gentile da aiutarmi?

[Luke57]

Ciao, scarica AdwCleaner sul desktop
http://www.bleepingcomputer.com/download/adwcleaner/
● termina tutti i programmi aperti, in particolare i browser
● clicca sul pulsante Scan
● attendi pazientemente il termine della scansione
● clicca sul pulsante Clean e conferma cliccando OK
● prosegui cliccando OK per altre due volte: il sistema si riavvia automaticamente
● allega il log che compare al riavvio e che comunque trovi nella cartella C:/adwcleaner creata dal programma.

[jess92]

ecco qui:


# AdwCleaner v3.023 - Report created 06/04/2014 at 19:38:29
# Updated 01/04/2014 by Xplode
# Operating System : Windows 8.1 (64 bits)
# Username : Jess - JOHNNY
# Running from : C:\Users\Jess\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : IePluginService
Service Deleted : Wpm

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\apn
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\BitGuard
Folder Deleted : C:\ProgramData\IePluginService
Folder Deleted : C:\ProgramData\WPM
Folder Deleted : C:\Program Files (x86)\MyPC Backup
Folder Deleted : C:\Program Files (x86)\registry mechanic
Folder Deleted : C:\Program Files (x86)\SupTab
Folder Deleted : C:\Users\Jess\AppData\Roaming\Babylon
Folder Deleted : C:\Users\Jess\AppData\Roaming\registry mechanic
Folder Deleted : C:\Users\Jess\AppData\Roaming\SupTab
Folder Deleted : C:\Users\Jess\AppData\Roaming\Mozilla\Firefox\Profiles\xtmauh7k.default\Extensions\quick_start@gmail.com
File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk
File Deleted : C:\Users\Jess\AppData\Roaming\Mozilla\Firefox\Profiles\xtmauh7k.default\user.js

***** [ Shortcuts ] *****

Shortcut Disinfected : C:\Users\Public\Desktop\Google Chrome.lnk
Shortcut Disinfected : C:\Users\Public\Desktop\Mozilla Firefox.lnk
Shortcut Disinfected : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk
Shortcut Disinfected : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome\Google Chrome.lnk
Shortcut Disinfected : C:\Users\Jess\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer.lnk
Shortcut Disinfected : C:\Users\Jess\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
Shortcut Disinfected : C:\Users\Jess\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk
Shortcut Disinfected : C:\Users\Jess\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Google Chrome.lnk
Shortcut Disinfected : C:\Users\Jess\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Internet Explorer.lnk
Shortcut Disinfected : C:\Users\Jess\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Mozilla Firefox.lnk

***** [ Registry ] *****

Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [quick_start@gmail.com]
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\pelmeidfhdlhlbjimpabfcbnnojbboma
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Main [bprotector start page]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes [bProtectorDefaultScope]
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\bProtectSettings
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\speedupmypc
Key Deleted : HKCU\Software\532dfdbb36ab943
Key Deleted : HKLM\SOFTWARE\532dfdbb36ab943
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{33CB14BC-58BB-4B3A-9877-7946A3F41BAE}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3593C8B9-8E18-4B4B-B7D3-CB8BEB1AA42C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{813A22E0-3E2B-4188-9BDA-ECA9878B8D48}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3593C8B9-8E18-4B4B-B7D3-CB8BEB1AA42C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3593C8B9-8E18-4B4B-B7D3-CB8BEB1AA42C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3593C8B9-8E18-4B4B-B7D3-CB8BEB1AA42C}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{813A22E0-3E2B-4188-9BDA-ECA9878B8D48}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86}
Data Restored : HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command
Data Restored : HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command
Key Deleted : HKCU\Software\1ClickDownload
Key Deleted : HKCU\Software\BabSolution
Key Deleted : HKCU\Software\SmartBar
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\Software\supTab
Key Deleted : HKLM\Software\supWPM
Key Deleted : HKLM\Software\Uniblue
Key Deleted : HKLM\Software\webssearchesSoftware
Key Deleted : HKLM\Software\Wpm
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\1ClickDownload
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Wpm

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16518

Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Default_Page_URL]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Default_Search_URL]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Default_Page_URL]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Search Page]
Setting Restored : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Default_Search_URL]
Setting Restored : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Search Page]
Setting Restored : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Default_Page_URL]
Setting Restored : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page]

-\\ Mozilla Firefox v27.0.1 (it)

[ File : C:\Users\Jess\AppData\Roaming\Mozilla\Firefox\Profiles\xtmauh7k.default\prefs.js ]

Line Deleted : user_pref("browser.newtab.url", "hxxp://istart.webssearches.com/newtab/?type=nt&ts=1395478526&from=tugs&uid=ST500DM002-1BD142_Z3TPCEKA");

-\\ Google Chrome v33.0.1750.154

[ File : C:\Users\Jess\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [9782 octets] - [06/04/2014 19:35:54]
AdwCleaner[S0].txt - [7120 octets] - [06/04/2014 19:38:29]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [7180 octets] ##########

[Luke57]

Ciao, se il problema persiste, scarica otl.exe da qui:
http://oldtimer.geekstogo.com/OTL.exe
Sotto output spunta minimal output
Clicca sulla freccettina di File Age e seleziona 60 Days
Metti la spunta a LOP Check and Purity Check.
Premi runscan
A fine scansione OTL produrrà due file di log (OTL.txt ed Extras.txt)
Data la lunghezza del report, inserisci qui otl.txt
http://wikisend.com/

fornendo, dopo il download, il link per poterlo leggere..

[jess92]

ecco fatto
OTL.Txt

l'altro file non lo posto?

mi sono dimenticata di dire una cosa: un paio di settimane fa ho installato un programma e in automatico mi ha installato anche una specie di toolbar, che ho provato a rimuovere ma usciva fuori una scritta in cinese e non me lo faceva fare, perciò ho cercato le cartelle con il nome e le ho eliminate, ho provato anche con una funzione di registry mechanic ma me la ritrovo sempre come pagina iniziale, probabilmente non l'ho rimosso del tutto, può c'entrare qualcosa?

[Luke57]

Ciao, Avvia OTL.

Sotto "Custom Scans\Fixes" copia-incolla questo codice:

Codice: Seleziona tutto

:OTL
PRC - C:\Program Files (x86)\Fortunitas\bin\utilFortunitas.exe ()
PRC - C:\Program Files (x86)\Fortunitas\updateFortunitas.exe ()
SRV - (Util Fortunitas) -- C:\Program Files (x86)\Fortunitas\bin\utilFortunitas.exe ()
SRV - (Update Fortunitas) -- C:\Program Files (x86)\Fortunitas\updateFortunitas.exe ()
DRV:[b]64bit:[/b] - (wStLibG64) -- C:\Windows\SysNative\drivers\wStLibG64.sys (StdLib)
DRV:[b]64bit:[/b] - (wStLib64) -- C:\Windows\SysNative\drivers\wStLib64.sys (StdLib)
O3:[b]64bit:[/b] - HKLM\..\Toolbar: (no name) - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No CLSID value found.
O3:[b]64bit:[/b] - HKLM\..\Toolbar: (no name) - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
O4 - HKCU..\Run: [Epson Stylus SX218] C:\windows\system32\spool\DRIVERS\x64\3\E_IATIGDE.EXE /FU "C:\windows\TEMP\E_S569E.tmp" /EF "HKCU" File not found
O18:[b]64bit:[/b] - Protocol\Handler\grooveLocalGWS - No CLSID value found
O18:[b]64bit:[/b] - Protocol\Handler\ms-help - No CLSID value found
O18:[b]64bit:[/b] - Protocol\Handler\wlpg - No CLSID value found
O20:[b]64bit:[/b] - AppInit_DLLs: (C:\PROGRA~2\SupTab\SEARCH~2.DLL) -  File not found
O20 - AppInit_DLLs: (C:\PROGRA~2\SupTab\SEARCH~1.DLL) -  File not found
O21:[b]64bit:[/b] - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
2014/04/05 11.23.36 | 004,436,952 | ---- | C] (AVG Technologies) -- C:\Users\Jess\Desktop\avg_free_stb_all_2014_4259_softonic.exe


:Files
C:\Program Files (x86)\Fortunitas\bin\utilFortunitas.exe
C:\Program Files (x86)\Fortunitas\updateFortunitas.exe
C:\Windows\SysNative\drivers\wStLib64.sys

:commands
[purity]
[emptytemp]

Clicca sul pulsante RUN FIX.
Lascia fare la scansione senza interferire.

[jess92]

ciao, ho fatto....ti copio il log

All processes killed
========== OTL ==========
No active process named Program Files was found!
No active process named Program Files was found!
Error: Unable to stop service Util Fortunitas!
Registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Util Fortunitas deleted successfully.
C:\Program Files (x86)\Fortunitas\bin\utilFortunitas.exe moved successfully.
Error: Unable to stop service Update Fortunitas!
Registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Update Fortunitas deleted successfully.
C:\Program Files (x86)\Fortunitas\updateFortunitas.exe moved successfully.
Error: Unable to stop service wStLibG64!
Registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wStLibG64 deleted successfully.
C:\Windows\SysNative\drivers\wStLibG64.sys moved successfully.
Service wStLib64 stopped successfully!
Service wStLib64 deleted successfully!
C:\Windows\SysNative\drivers\wStLib64.sys moved successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}\ not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}\ not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\\Epson Stylus SX218 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_Dlls:C:\PROGRA~2\SupTab\SEARCH~1.DLL deleted successfully.
========== FILES ==========
File\Folder C:\Program Files (x86)\Fortunitas\bin\utilFortunitas.exe not found.
File\Folder C:\Program Files (x86)\Fortunitas\updateFortunitas.exe not found.
File\Folder C:\Windows\SysNative\drivers\wStLib64.sys not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default.migrated

User: Jess
->Temp folder emptied: 755516085 bytes
->Temporary Internet Files folder emptied: 8379107 bytes
->Java cache emptied: 732041 bytes
->FireFox cache emptied: 30607317 bytes
->Google Chrome cache emptied: 390535527 bytes
->Flash cache emptied: 595 bytes

User: Public

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 25396425 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 1.155,00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 04072014_190947

Files\Folders moved on Reboot...
File move failed. C:\Users\Jess\AppData\Local\Microsoft\Windows\INetCache\counters.dat scheduled to be moved on reboot.
File move failed. C:\WINDOWS\temp\_avast_\AvastLock.txt scheduled to be moved on reboot.
C:\WINDOWS\temp\CLDigitalHome\CLMS_AGENT_LOG1.txt moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

[Luke57]

Ciao, adesso come va il computer?

[jess92]

ciao, ho appena guardato un video di 40 minuti senza neanche un'interruzione! grazie infinite!

cosa faccio con adwcleaner e otl? li tengo?

[Fabri]

Non li vorrai mica buttare ? tienili non si sa mai! giusto? bye